An important aspect of the function of the Fire Department is to ensure we are providing the services our customers both want and need. It is also important that we provide these services in a manner that is timely, efficient and perceived as positive.
To this end we routinely distribute customer surveys to those residents, businesses or visitors who have recently received our services.
Depending upon whether they received fire suppression, rescue or fire prevention services, the survey asks specific questions about the service provided and asks the customer to rate those specifics.
Each survey also gives the customer an opportunity to provide open-ended comments, without restrictions.
The collective results of the responses from the most recent survey period are posted below. These will be updated quarterly, as the results are tabulated.
If you have recently been serviced by the Plantation Fire Department and would like to offer your comments, please feel free to download the appropriate form, by clicking on the link below. Completed forms may be returned electronically to Cary Blanchard or mailed back to us at the Fire Department’s mailing address: 550 NW 65th Avenue, Plantation, FL 33317.
Be sure to include your date of service and the patient’s last name. If you wish to be contacted, also include a name and phone number.