DEFINITION

This is a non-exempt position, which is responsible technical work in the set-up and maintenance of desktop and laptop computers and trouble-shooting user issues. Work is performed with a minimum of supervision after completion of training.

EXAMPLES OF WORK PERFORMED

Installs, configures and maintains PC hardware, peripheral and application software.

Executes proper programs for scheduled tasks and monitors processing, and makes necessary responses.

Observes, records and reports software and hardware problems to supervisor.

Assists departments on Microsoft Office Suite, and other application software, and implements training presentations to end users.

Performs backups for all department servers.

Assists in other daily operations as needed.

Performs related work as required and as directed.

KNOWLEDGE, ABILITIES AND SKILLS

Knowledge of and the ability to install, configure and maintain PC/server hardware, peripheral, network and application software.

Knowledge of modern office practices and procedures.

Working knowledge of Microsoft Office Suite, Windows 2000/XP.

Working knowledge of Network Protocols.

Ability to effectively troubleshoot PC hardware, software and peripheral and resolve issues in a timely manner.

Ability to learn software packages and software tools.

Ability to work with confidential data and maintain such confidence.

Ability to prioritize assigned tasks and work independently to complete tasks in a timely manner.

IT PC TECHNICIAN II……………………………………………………………………Page 2

Ability to establish and maintain an effective working relationship with other City employees.

DESIRABLE EXPERIENCE AND TRAINING

Graduation from a standard high school or an equivalent recognized certificate; a minimum of two (2) years experience in a technical position supporting PC hardware, peripheral and software A+ certification and LAN knowledge preferred.

Any equivalent combination of education, experience and training which provides the required knowledge, abilities and skills may be considered.

Must currently possess or be eligible to obtain, a Florida driver’s license with an overall good driving record. No single suspension of driver’s license within the past two (2) years and no more than two (2) suspensions within the past five (5) year history (except if suspension was due to insurance error or clerk of court error).

This is a designated “Recovery” classification in the City’s Emergency Operations Plan and will require the employee occupying this position to work for declared emergencies. Attendance at National Incident Management System (NIMS) training at the appropriate level is mandatory.

REV 10/07

Equal Opportunity Employer

Drug-Free Workplace