DEFINITION

This is an exempt position responsible for the implementation and ongoing support and management of strategic agency applications such as CAD, RMS, Wireless, E-911 and mapping systems. The individual in this classification serves as the primary interface between the various Agency user areas and system vendors to resolve changes to or problems with their strategic applications. Subsequent activities will include on-site implementation management of distributed databases, problem solving and user training. This position reports directly to the Public Safety Systems Manager.

EXAMPLES OF WORK PERFORMED

Provides implementation and ongoing support of the department’s Integrated Emergency Services System.

Provides the management of strategic applications such as CAD, RMS Wireless and Mobile Field Reporting, E-911 and mapping systems.

Implements, maintains, manages and supports the strategic applications operations throughout the department by using complementary technologies to facilitate and enhance the end-user experience.

Assists vendors to ensure onsite implementation management of distributed databases, troubleshooting and problem solving.

Provides user training in strategic applications access, operations and maintenance.

Assists with acquisition and deployment of system components and installation of equipment and software needed for database operations.

Prepares and maintains appropriate application documentation including documentation on security and backup procedures.

Provides updates to CAD and RMS map.

Maintains and protects the confidentiality of the contents of the information technology system.

Performs other tasks and other related duties as assigned.

KNOWLEDGE, ABILITIES AND SKILLS

Database Administration and Design, Public Safety vendor Application Software, Client/Server and WEB based Computing Concepts (HTML/ASP). Knowledge of Windows 2000-2003/XP Administration desirable.

Knowledge of metropolitan area networks.

Ability to maintain records, summarize materials and prepare summary reports.

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Ability to understand and interpret laws, ordinances, rules, regulations and policies pertinent to the department.

Ability to follow oral and written instructions and adhere to tight schedules and still maintain work quality.

Ability to train end-users.

Ability to establish and maintain effective working relationships with other employees and the general public.

Ability to work a flexible work schedule, including weekends, holidays and call-outs.

DESIRABLE EXPERIENCE AND TRAINING

Graduation from an accredited four (4) year college/university program with a Bachelor’s Degree with preferred major course work in Information Technology systems, Database Administration and Design, Client/Server and WEB based computing concepts, supplemented by three (3) years experience in managing databases in a Windows environment. Experience with SQL scripting and/or administration is very desirable.

Any equivalent combination of education, experience and training may be considered.

Must currently possess or be eligible to obtain a Florida driver’s license with an overall good driving record. No single suspension of driver’s license within the past two (2) years and no more than two (2) suspensions within the past five (5) year history (except if suspension was due to insurance error or clerk of court error).

This is a designated “Recovery” classification in the City’s Emergency Operations Plan and will require the employee occupying this position to work for declared emergencies. Attendance at National Incident Management System (NIMS) training at the appropriate level is mandatory.

REV. 10/07

Equal Opportunity Employer

Drug Free Workplace