CITY OF
CUSTOMER
SERVICE CLERK - UTILITIES
DEFINITION
This is a non-exempt position, which is responsible clerical and
accounting work in the billing and collection of water and wastewater fees and
charges.
The employee in this classification is responsible for receiving
and disposing of inquiries and complaints concerning water and wastewater
services. Employee receives instructions
and general supervision from a supervisor but must exercise initiative and
judgment in coping with work situations and customers.
EXAMPLES OF WORK PERFORMED
Receives and disposes of inquiries and complaints concerning
water and wastewater services.
Ability to assist customers in person and on the phone.
Ability to operate a computer for preparing utility bills, work
orders, verify customer accounts, check consumption history, update customer
files and other related data.
Types letters and routine correspondence. Operates standard office machines.
Maintains relatively complex records and prepares various
reports from records.
Receives deposits on new accounts; collection of existing
accounts, and maintains each respectively.
Generates work orders for misreads and other related meter
problems. Makes necessary adjustments to
accounts in case of leaks, meter reading errors, etc.
Prepares and maintains a list of delinquent accounts to be
disconnected.
Sort, distribute and file records and other information
correctly.
Performs related work as required and as directed.
KNOWLEDGE, ABILITIES AND SKILLS
Knowledge of accounting and objectives, particularly as applied
to utility and commercial accounting procedures.
Some knowledge of water and wastewater operations, practices and
procedures.
Considerable knowledge of modern office practices and
procedures.
Knowledge of Microsoft Outlook.
Knowledge of proper telephone etiquette and procedures
CUSTOMER SERVICE CLERK - UTILITIES…………………………………………...Page 2
Ability to maintain and prepare relatively complex reports.
Ability to perform daily work involving written or numerical
data, and to make arithmetical calculations and computations with speed and
accuracy.
Ability to understand and carry out instructions and to complete
work assignments correctly.
Ability to use or rapidly learn to use computer in the
preparation of utility bills, work orders, verifications of customer accounts,
investigation of consumption history and the updating of related data.
Ability to establish and maintain effective working relationships
with other City employees, department officials and the general public.
Skill in typing, computer work and the operation of standard
office equipment.
DESIRABLE EXPERIENCE AND TRAINING
Graduation from a standard high school or an equivalent recognized certificate, supplemented by
formal training or work experience in accounting, clerical work and public
relations.
Any equivalent combination of experience and training which
provides the required knowledge, abilities and skills may be considered.
This is a
designated “Will Call Recovery” classification in the City’s Emergency
Operations Plan and will require the employee occupying this position to work
for declared emergencies. Attendance at
National Incident Management System (NIMS) training at the appropriate level is
mandatory.
REV. 10/07
Equal
Opportunity Employer
Drug-Free
Workplace