CITY OF
CUSTOMER
SERVICE CLERK - FINANCE
DEFINITION
This is a non-exempt position, which is
responsible general office and clerical work which consists mainly with contact
with the general public.
An employee in this classification receives visitors,
ascertains nature of visit, provides information, takes messages, and refers
visitors to appropriate departments or agencies.
This employee is responsible for the operation
of a multi-line telephone to receive incoming telephone calls, provides information
and/or transfers calls to proper extensions; processing of payments; may
perform a variety of routine clerical duties.
Employee exercises some initiative and independent judgment in
responding to callers within the limits of established policies and practices;
and works under general supervision and refers non-routine problems to the
supervisor.
EXAMPLES
OF WORK PERFORMED
Greets visitors at the reception desk; provides
information; may refer visitors to other offices, other agencies, or private
organizations.
Operates multi-line telephone to receive
incoming telephone calls, transfers calls to appropriate extensions, takes
messages, provides information. May
place outgoing long-distance calls.
Maintains short term logs of information as
requested by supervisor.
Receives and enters payments of fees, fines,
bills, etc., for various departments through use of a computer terminal and/or
a cash register.
Performs miscellaneous clerical work.
Performs related work as required and as directed.
KNOWLEDGE,
ABILITIES AND SKILLS
Knowledge of the organization of the City,
services provided, and geographical locations of departments and divisions.
Knowledge of services provided by Federal, State
and local government agencies and other public and private agencies and
organizations.
Knowledge of the operation of a standard
multi-line telephone.
Knowledge of proper telephone etiquette and
procedures.
Ability to ascertain the nature of requests for
service and information expressed by callers and visitors and the ability to
provide effective, efficient responses.
CUSTOMER SERVICE CLERK -
FINANCE………………………..……………………Page 2
Ability to handle situations to deal effectively
with the general public on the telephone and in person.
Ability to remember the names and locations of
personnel in the various departments, as well as their respective areas of
responsibility.
Ability to quickly and accurately handle cash
transactions and make change manually or by computer.
Ability to operate CRT, cash register and
standard office machines.
Ability to reconcile a cash drawer at the end of
the work day.
Ability to maintain simple records accurately.
Ability to understand and follow instructions.
Ability to establish and maintain an effective
working relationship with other employees, City officials and the general
public.
DESIRABLE
EXPERIENCE AND TRAINING
Graduation from a standard high school or
possession of a GED certificate from a recognized issuing agency.
Some experience or training in the operation of
a switchboard or a multi-line telephone; experience in handling cash and the
ability to be bonded.
Any equivalent combination of education,
experience and training which provides the required knowledge, abilities and
skills may be considered.
This is a designated “Will-Call Recovery”
classification in the City’s Emergency Operations Plan and will require the employee occupying this
position to work for declared emergencies.
Attendance at National Incident Management System (NIMS) training at the
appropriate level is mandatory.
REV. 10/07
Equal Opportunity Employer
Drug-Free Workplace