CITY OF
CLERICAL SUPERVISOR – BUILDING DEPARTMENT
DEFINITION
This is a responsible supervisory
position involving managerial, technical and public relations.
An employee in this classification is
responsible for the performance of relatively complex clerical work and
requires the application of judgment and initiative based on knowledge gained
through experience. Such decisions are made in accordance with established
precedents or Building Department policies.
Work requires a working knowledge of
building, electrical, plumbing and mechanical laws in addition to permit
requirements.
This employee is responsible in the
supervision and the direction of all customer service personnel in the issuance
of all types of construction permits.
Ability to establish and maintain
effective working relationships with employees, departmental officials,
professional groups and the general public and to ensure that customers are
treated by a courteous and informative staff.
Ability to exercise sound judgment
and employ resourcefulness in analyzing and resolving problems that may arise
in dealing with both the contractors and owner/builders.
EXAMPLES OF WORK PERFORMED
Supervises all customer service staff
to ensure all laws and regulations governing the Building Department
procedures are upheld.
Supervises permit processing
procedure and work of the customer service staff.
Must have knowledge of Federal,
State, County and City laws pertaining to construction and permitting
requirements.
Acts as Customer Service Manager in
his/her absence.
Interacts with the other supervisors
on established departmental policies.
Answer all questions relating to City
procedures and permit fees.
Maintain relatively complex records;
provide information on policies and procedures pertaining to records.
Maintain records and process Special
Master and Code Enforcement cases.
Liaison between I.T. Department and
the Building Department to resolve everyday problems relating to the Accela
software.
CLERICAL SUPERVISOR-BUILDING
DEPARTMENT………………………………Page 2
KNOWLEDGE, ABILITIES AND SKILLS
Knowledge of proper telephone
etiquette and procedures.
Ability to handle situations
and to deal effectively and calmly with the general public in a manner
conductive to promote good customer service.
Thorough knowledge of modern
office practices and procedures.
Considerable knowledge of
business English, spelling and arithmetic.
Knowledge of modern computer
equipment, including Microsoft software,
Excel, Outlook and Access.
Ability to adhere to tight
schedules and still maintain work quality.
Ability to make moderately
complex arithmetical computations and tabulations accurately and with
reasonable speed.
Ability to instruct and
supervise customer service clerks in a manner conductive to full performance
and high morale.
Ability to plan, organize,
train and direct subordinates in the issuance of building permits and other
related clerical duties.
May prepare special reports,
usually from office records, at the request of the Building Official.
Ability to prepare
correspondence on routine matters and to perform routine office management
details without referral to a manager.
REQUIRED EXPERIENCE AND TRAINING
Graduation from an approved
college or university preferred with specialization in management or equivalent
experience – seven (7) years of office experience and three (3) years minimum
at a supervisory level.
Any equivalent combination of
experience and training which provides the required knowledge, abilities and
skills may be considered.
Have demonstrated the ability
to maintain high standards of service to the public through programs that
emphasize positive public relations.
This is a
designated “Recovery” classification in the City’s Emergency Operations Plan
and will require the employee occupying this position to work for declared
emergencies. Attendance at National
Incident Management System (NIMS) training at the appropriate level is
mandatory.
REV. 10/07 Equal
Opportunity Employer
Drug-Free Workplace