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Utilities Department

Automatic Funds Transfer (AFT)

Introduction
Automatic Funds Transfer (AFT) allows customers to have their monthly City of Plantation utility bill payments automatically withdrawn from their bank account. You set up your AFT account once and you do not have to worry about paying your utility bill on time anymore.

Our goal is to make our AFT program simple to sign up for and as easy to maintain as possible. Therefore, we have created one form that allows you to perform a number of functions:

  • To sign up for AFT, simply print an application, fill it out it and mail or fax it to The City of Plantation (Note: The application can be filled out online and then printed for mailing.)
  • Change your bank account information
  • Discontinue the program

Though this online information is provided for your convenience, online registration is not possible due to the need for your original signature and a voided check.

The benefits of using AFT are …

  • You don’t have to worry about late or missed payments if you’re busy or away from home
  • You can save time and postage costs
  • It eliminates the need to write checks
  • It will simplify your bill payment

Cost of AFT
The City of Plantation does not charge for paying utility bills using AFT.

When does AFT begin?
Once the City receives your completed application, it will take about 30 to 60 days to process your application.

How will I know my account is on AFT?
You will be advised when your account is on AFT with a message on your bill confirming your participation.

When your payment is withdrawn
When you receive your monthly utility bill, it will state: “This bill will be paid by Automatic Fund Transfer (AFT). PLEASE DO NOT REMIT PAYMENT.”

If your account has insufficient/unavailable funds
If your account has insufficient or unavailable funds on the withdrawal date, your bank will return the automatic payment. Just like having a check returned for insufficient funds, both your bank and the City may charge you a service fee.

For questions about a bill
If you have questions about your utilities bill, call the phone number listed on your bill: 954-797-2290. The City of Plantation will review the bill with you.

Type of bank account that can participate in this program
All checking and savings accounts drawn from U.S. Financial Institutions.

To sign up
To begin, you’ll need a copy of your Utility Bill and a voided check. Then simply complete and mail or fax a copy of the (AFT) Authorization Form, along with your voided check, to:

Utilities Customer Service
400 NW 73rd Avenue
Plantation, Florida 33317
Fax: 954-797-2720

Download Automatic Funds Transfer Payment (AFT) Authorization Form

To Change the Bank account information
Complete and mail or fax a copy of the AFT Authorization form 7 business days prior to due date to:

Utilities Customer Service
400 NW 73rd Avenue
Plantation, Florida 33317
Fax: 954-797-2720

Download Automatic Funds Transfer Payment (AFT) Authorization Form

To Discontinue AFT
The form must be received by the City of Plantation at least 7 business days prior to the due date on the bill. Complete and mail or fax a copy of the (AFT) Authorization Form to:

Utilities Customer Service
400 NW 73rd Avenue
Plantation, Florida 33317
Fax: 954-797-2720

Download Automatic Funds Transfer Payment (AFT) Authorization Form

AFT Authorization Forms are available in PDF format. Adobe Reader is required to view the forms. Obtain a free copy here.

The forms can be filled out online by typing the requested information directly onto the form; your signature must be hand written after you print it. Once the information has been filled out, please print the form and mail or fax it to the Utilities Department Customer Service. If you would like to save a copy of the form, you can do so by clicking the save option on your browser. You may also simply print out the form and fill in the information by hand.

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