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Utilities Department

Welcome to the Utilities Department

Regarding Specific Water Breaks During the Evening of Monday, August 13 Affecting Country Club Estates and Several Specific Residential Addresses

We have been informed of inaccurate information being sent out through social media regarding the water breaks last night.  At no time was this a City-wide occurrence.  Please rest assured that our water supply was never at risk of contamination. Distribution system pressures have remained well above the 20 psi minimum required to ensure safety throughout the break events and repairs. In addition, chlorine residuals, the primary measure of disinfection strength, has remained well above the minimum required as well. Some of you may be experiencing yellowish water, which may be due to harmless deposits dislodging from water mains as a result of the high flows created during the break event. Clear color should resume within a few hours of break repair.  Additional updates will be provided should anything change from the aforementioned, or as otherwise needed.

11:10 AM UPDATE:  The Utilities Department is aware of additional water line breakages at individual residential sites. Some residents in those areas may experience discoloration and low water pressure.  However, the quality of water has not been compromised, and there is NO BOIL WATER ALERT.

Questions regarding your Utilities bill? Please call 954-797-2290 during regular business hours, or contact them via email at

For Utilities emergencies (sewer back-ups, water main breaks, meter leaks) during regular business hours, please call 954-513-3462. 

For Utilities emergencies during evenings and weekends, please call 954-797-2169.  

For information regarding water quality, infrastructure or capital projects, please email:  

Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.

2017 Water Quality Report

Utilities Department Mission Statement

The Utilities Department provides the city’s residents and businesses with safe drinking water, waste water treatment and disposal services.  Services are provided in an efficient and cost effective manner, while complying with all federal, state and local regulations, such as the Safe Drinking Water Act (SDWA) and the Clean Water Act (CWA).

Utilities Department Overview

Utility services are provided as an “enterprise fund” that earns its revenues through selling water and waste water services. No general funds are used for these functions and they are not supported by property taxes.  The utility’s primary function is to provide cost effective, environmentally safe, water and waste water treatment and disposal services.

It is the goal of the department to provide our residents, customers and the business community clean, safe, high-quality water and environmental stewardship in the treatment and disposal of waste water while sustaining and enhancing our infrastructure.

This department is comprised of 115 budgeted positions: 107 full-time and 8 part time employees.  The seven major programs providing services include the following links:

  1. Water Treatment and Supply
  2. Waste Water Treatment and Disposal
  3. Plant Maintenance
  4. Water Distribution
  5. Waste Water Collection and Maintenance
  6. Water Quality Assurance
  7. Administration

We encourage you to review the various tabs and programs to understand better what we do and how it affects you now and in the future.  You will gain insight about the need to conserve water as well as you will learn more about our commitment to water quality, customer service, capital improvements, and how to report vandalism you may witness to city infrastructure and equipment.

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